new77 Frequently Asked Questions

new77 requires a government-issued photo ID — your Indonesian National Identity Card (KTP) is the standard document. You will also need to submit a selfie holding the ID alongside your face. If your withdrawal method is a bank account, you may be asked to provide a photo of your bank card or a recent bank statement showing your name and account number. KYC is typically reviewed within 24 hours of submission.

The most common causes are an incorrect password, a username entered with the wrong capitalisation, or a temporary account lock after multiple failed login attempts. Use the "Forgot Password" link on the login page to reset your credentials via your registered email. If your account has been locked for security reasons, contact our 24/7 support team via live chat or WhatsApp at +62 811 9977 0077 for immediate assistance.

No. new77 strictly enforces a one-account-per-person policy. Duplicate accounts — identified by matching name, address, device, IP address, or payment method — will be closed and any balances may be forfeited. If you have forgotten your login details, use the password reset function or contact support rather than registering a new account.

Contact our support team via live chat or email at [email protected] with the subject "Account Closure Request". Any remaining real-money balance will be returned to your last-used payment method before the account is closed. Note that if you are closing your account due to a gambling concern, our responsible gaming team can also offer self-exclusion as an alternative — please let the agent know and they will guide you through your options.

new77 accepts deposits via the major Indonesian banks — BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), and Bank Permata. For e-wallets, supported options include OVO, DANA, GoPay, ShopeePay, and LinkAja. The minimum deposit amount and any applicable processing fees vary by method; check the Cashier section of your account for the current schedule.

The minimum withdrawal to a Mandiri bank account on new77 is Rp 50.000. The maximum single withdrawal amount and daily limits depend on your account verification tier. Withdrawals to Mandiri are generally processed within 5 to 30 minutes after approval by the finance team. KYC verification must be completed before your first withdrawal regardless of the amount or method chosen.

Yes. new77 supports OVO, DANA, GoPay, ShopeePay, and LinkAja as deposit methods. To deposit via e-wallet, select your preferred provider in the Cashier section, enter the amount, and follow the on-screen payment instructions. E-wallet deposits are typically instant. Make sure the e-wallet account is registered under the same name as your new77 account to avoid verification delays.

new77 does not charge internal processing fees on standard deposits and withdrawals. However, your bank or e-wallet provider may apply their own interbank transfer fees, which are outside new77's control. The deposit and withdrawal amounts shown in your account dashboard reflect exactly what new77 processes — any deductions visible on your bank statement originate from your financial institution, not from new77.

Mix parlay (known in international betting as an accumulator) is a single bet combining multiple match selections — typically three or more — into one wager. All selections must win for the bet to pay out, but the combined odds multiply together, producing significantly larger potential returns than single-match bets. new77's Sportsbook supports mix parlay across football leagues including BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, and Champions League. The minimum number of selections per mix parlay ticket is three.

Yes. new77 offers togel (Indonesia's traditional numbers lottery), one of the most popular betting formats among Indonesian players. You can place 2D, 3D, and 4D number predictions across multiple draw markets. Draws follow a published schedule and results are posted immediately after each draw closes. Deposits and stakes are processed in IDR, and winnings are credited directly to your new77 account balance.

new77 hosts slot games from leading studios including Pragmatic Play, Pocket Games Soft (PG Soft), NetEnt, Microgaming, and Spribe. Return-to-Player (RTP) percentages vary by title — most popular slots carry RTPs between 94% and 97%, which you can verify in the game's information panel before playing. All games use certified Random Number Generator (RNG) technology, and new77 operates under an internationally regulated framework to ensure provably fair outcomes.

Yes. new77's full game library — including the most popular slot gacor (high-payout slot) titles from Pragmatic Play and PG Soft — is fully optimised for mobile browsers on Android and iOS. No app download is required; simply open new77 in your mobile browser, log in, and navigate to the Slots section. The interface adapts automatically to your screen size for a seamless gaming experience on any device.

A wagering requirement (also called a rollover or turnover requirement) specifies how many times you must bet the bonus amount — or in some cases the bonus plus deposit combined — before the resulting winnings can be withdrawn. For example, a bonus of Rp 100.000 with a 10x wagering requirement means you must place a total of Rp 1.000.000 in qualifying bets before withdrawal is unlocked. Game contribution rates vary: slots typically contribute 100%, while table games may contribute less. Full details are listed in each promotion's terms.

Yes. new77 runs regular cashback promotions — primarily for sports betting losses and live casino sessions. Cashback is calculated as a percentage of your net losses over a qualifying period and is credited to your account on a weekly or monthly cycle depending on the active promotion. Cashback bonuses typically carry lower wagering requirements than standard deposit bonuses, making them one of the most player-friendly offer types available on the platform.

Yes. new77 operates a tiered VIP programme that rewards consistent play with progressively better benefits — including higher withdrawal limits, dedicated account managers, faster processing times, exclusive reload bonuses, and invitations to special events. VIP tier advancement is based on cumulative wagering activity. Contact our support team or check the Promotions page for the current VIP structure and the thresholds required for each tier.

Bonus eligibility across game types depends on the specific promotion. Most welcome and deposit bonuses are valid for slots and live casino games. Togel (Indonesia's traditional numbers lottery) and sabung ayam (cockfighting) markets may have reduced contribution rates or be excluded from certain promotions. Always read the terms of the individual promotion carefully before placing bets intended to fulfil a wagering requirement, as ineligible bets will not count toward your rollover total.

new77 protects your data through 256-bit SSL encryption on all connections, strict internal access controls, and a data handling policy aligned with international privacy standards. Your personal information — including your KTP details, bank account numbers, and transaction history — is never sold or shared with third parties for marketing purposes. For full details on how we collect, use, and store your data, please read the Privacy Policy on the new77 website.

You must be at least 21 years of age to register and play on new77. This is a strict requirement applied to all members regardless of location. Age is verified during the KYC process, and any account found to belong to a person under 21 will be permanently closed, with the real-money balance returned and any bonus-derived winnings forfeited. new77 takes underage gambling extremely seriously and enforces this policy without exception.

Log in to your new77 account and navigate to Account Settings > Responsible Gaming to set daily, weekly, or monthly deposit limits, activate a time-out period, or initiate self-exclusion. Deposit limit reductions take effect immediately; increases require a 24-hour cooling-off period. For self-exclusion lasting 6 months, 1 year, or permanently, contact our support team directly via live chat or at [email protected] — the process is completed within 24 hours of your confirmed request.

If you are concerned that gambling is negatively affecting your finances, relationships, or mental health, please reach out to our support team immediately via live chat or WhatsApp at +62 811 9977 0077. Our trained responsible gaming agents will talk you through your options — including deposit limits, time-outs, and self-exclusion — in complete confidence. You can also visit the Responsible Gaming page on new77 for a full self-assessment guide and detailed information on every tool available to you.